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  • Our expertise
    • Our environment and climate commitments
    • Our business
    • Our network
    • Customer satisfaction & NPS
    • Certifications
    • Solutions techniques partenaires
  • Offer and prices
    • France
    • French overseas
    • International
    • Proposer du retour
    • Prices
    • Options and services
    • Services that make a difference
  • Tools and Services
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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178 FAQ

FAQ

Contenu

You can inform the collection site via the Colissimo Collecte environment system using the "Inform my collection agent" function.

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You can report your traffic fluctuations over a maximum period of 30 days by going to the "My activity" section of your Colissimo Collecte environment dashboard. Important: for your changes to be taken into account, you must declare them 48 hours before the desired implementation date.

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In this case, the collection agent will only take the volume of parcels stipulated in the contract (1 to 800 parcels per day).

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To modify or cancel a traffic fluctuation, simply go to the Colissimo Collecte selfcare in the "My requests" tab and cancel your request. Please note that your request must be made 48 hours before the start of the fluctuation.

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No. A fluctuation in traffic does not result in any additional costs. The price per parcel collected remains unchanged.

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