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You can report your traffic fluctuations over a maximum period of 30 days by going to the "My activity" section of your Colissimo Collecte environment dashboard. Important: for your changes to be taken into account, you must declare them 48 hours before the desired implementation date.

In this case, the collection agent will only take the volume of parcels stipulated in the contract (1 to 800 parcels per day).

To modify or cancel a traffic fluctuation, simply go to the Colissimo Collecte selfcare in the "My requests" tab and cancel your request. Please note that your request must be made 48 hours before the start of the fluctuation.

No. A fluctuation in traffic does not result in any additional costs. The price per parcel collected remains unchanged.

You can request or return containers via the Colissimo Collecte environment using the dedicated function.