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2 cases are possible:

1st case, you've lost your password. To retrieve it, click on "Forgot my password?" at the bottom of the login window.
This will take you to a new page, where you just need to enter your username* and the e-mail address for your Colissimo Entreprise account. Then click on the "Send" button to receive a link by e-mail, enabling you to easily create your new password.

2nd case, you've lost your Colissimo Box login. To retrieve it, please contact our technical support team on 0 241 742 088 (Free service + call charge) - Monday to Friday (excluding public holidays) from 8am to 6pm.

NB* : Your login corresponds to your 6-digit account number, provided to you when you opened your Colissimo Entreprise account in order to access your customer area.

Access to the consumables ordering functionality is linked to your Colissimo authorization and contract. You can access it via "My Account> My Services> Prepare your parcels". If you do not have access, please contact your company administrator.

Colissimo is offering a new pick-up delivery solution : collaborative delivery between Pickme Neighbors. This offer complements the Pickup relay stores and post offices. Pickme is an out-of-home delivery solution based on a network of private individuals. The service is 100% secure and trustworthy. Individuals are selected and trained to receive parcels from their neighbors, ensuring a simple and flexible delivery experience. This delivery option is available via the Colissimo Point Retrait Intégral delivery service. Pickme Neighbors are automatically added to the choice of pick-up points that recipient customers can select. This solution is flexible in terms of opening hours (particularly evenings and weekends).

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The Pickme Neighbor is an individual volunteer who is then selected/validated and monitored by the Pickme team, which the customer can choose as a delivery point outside the Colissimo home when making a purchase. Once the parcel has been received, the Pickme Neighbors will contact the recipient to arrange an appointment to collect it. 

Pickme Neighbors can be found in the order tunnel under the following name: 
"First name of keeper - Voisin-Relais Pickme". Example "Cécile -Voisin-Relais Pickme".

The Colissimo parcel is delivered to the Pickme Neighbor address chosen by the recipient from among the collection points offered when the order was placed. The recipient will be notified of the arrival of the parcel at the collection point by a summary email and an SMS. If the Pickme Neighbor is unable to accept the parcel, due to a change in its availability, delivery will be made to another Pickme Neighbor close to the one initially selected*. The address of this new collection point will be specified by e-mail. As soon as the parcel is picked up by Colissimo, a tracking number and a 4-digit collection code will be sent to the customer by e-mail or SMS. The Pickme Neighbor is responsible for contacting the recipient to arrange an appointment to receive the parcel, by sms and/or via the Pickme secure messaging system. 

*The parcel will first be rerouted to a new Pickme Neighbor, the one closest to the one initially selected by the recipient, then after two attempts it will be dropped off at a Post Office if necessary.