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The Pickme application is compulsory to access the Pickme Neighbor option, but not for recipients.

The parcel will first be rerouted to a new relay-neighbor, the one closest to the one initially selected by the recipient, then after two attempts it will be dropped off at a post office if necessary.

Yes, the Pickme Neighbor can refuse if the parcel is damaged or empty by taking a photo of the parcel.

Pickme Neighbors are constantly evaluated to ensure their reliability. They are referenced on the map according to the following criteria: 

• Score given by the recipient out of 10; 
• Delivery failure rate; 
• Speed of contact ;
• Speed of delivery; 
• Commitment rate over the last 7 and 30 days. 

Each Pickme Neighbor is validated by Pickme services, and his or her profile is analyzed and validated manually (ID uploaded).

Since May 2025, it has been possible to access a data history depth greater than 31 days, i.e. 120 days, allowing the current month and the last 3 months to be displayed.