Colissimo Pick-up Point France: offer your customers the freedom to choose their out-of-home delivery point

Why Colissimo? For their network and off-premises delivery service

"Offering Colissimo means providing our customers with the greatest possible convenience for picking up their packages (pickup points, post offices, lockers) throughout the country, but it also guarantees a high quality of service in terms of both delivery times and tracking. Our customers receive notifications at every stage of their package’s journey, which reassures them and helps us ensure their satisfaction. This focus on proximity and attentiveness to our customers’ needs guides us in our business.”

In e-commerce, you win a customer when they add an item to their cart. You keep them—or lose them—at delivery.

"In our home appliance sector, delivery isn’t just an operational detail—it’s the culmination of our sales promise. We were looking for a reliable partner capable of keeping up with demand both for home delivery and at pickup locations, even during our busiest periods.
With Colissimo, our NPS has improved and our complaints have decreased—our customers say so themselves. Their operational resilience allows us to handle a 30-fold increase in volume in a single day without any decline in service quality. That’s rare, and that’s what makes the difference.
We don’t recommend a carrier. We recommend a trusted partner.”

"Our initial need was to expand our range of shipping carriers as part of the launch of our website to individual customers. Historically, Servistores Sud had focused exclusively on B2B customers, particularly small business owners. As we opened up to individual customers, we needed a partner capable of offering services tailored to their needs.

Colissimo quickly emerged as the obvious choice, thanks in particular to its strong connection with individual consumers, its extensive network of post offices, and its unique services such as delivery and returns directly to the mailbox.

We were also looking for a simple and accessible solution to support our 100-day free return policy, which goes well beyond the legal withdrawal period. It was important to us that our customers be able to easily return their packages without having to travel to a distant pickup location. Colissimo’s solutions have allowed us to diversify our delivery and return options, while offering our customers greater convenience and simplicity.

The ability to have packages delivered to a mailbox, pick them up at a post office, or even return them from a mailbox is a real advantage. These services provide additional flexibility and improve the quality of service we can offer to both our individual and business customers. Colissimo thus enables us to offer a more comprehensive, accessible service that is better tailored to our customers’ diverse needs.

We recommend Colissimo’s solutions for their convenience, accessibility, and the variety of services offered.

They allow us to offer customers more choice and simplicity, with solutions that other carriers do not always provide. For us, Colissimo has met our expectations in terms of service quality, geographic coverage, and financial stability."

"Since customer satisfaction is one of our top priorities, our company pays close attention to the shipping and tracking of our items. Transportation—a critical stage in the entire supply chain process—is therefore a key focus for us, ensuring that our orders are delivered to end customers on time while meeting the promised deadlines and maintaining high delivery standards.

Colissimo provides us with the assurance of well-managed tracking and delivery thanks to their Colissimo Box platform.

This highly functional tool is essential for our customer service department, all coordinated through the collaboration of our sales representative Valérie, who is always responsive and available to address even our smallest requests, ensuring daily check-ins throughout the year. Our company currently offers both pickup point and home delivery options; customers choose their preferred method when placing an order, which in no way affects how we manage order fulfillment before the daily shipment of packages."

Nationwide, Colissimo is a real asset to our company today, and we are delighted with our current partnership.

"We were looking for a simple, effective solution that met our standards for a high-quality delivery service. Delivery times of 24–48 hours and delivery to the mailbox are undeniable advantages for the customer. The network of post offices and pickup locations makes it easy to deliver packages in a way that accommodates customers’ diverse preferences. Building customer loyalty in the book market isn’t easy, but over time we’ve been able to do so thanks to all of these factors.
The postal network enjoys a good reputation and puts our customers at ease. The network’s high level of technical sophistication, robustness, and redundancy, along with its efficient customer service, provide a stress-free approach to e-commerce. Even though there are several strong players in the market, La Poste stands out by bringing a human touch to the business relationship, offering clear and unconditional commitments, and delivering exceptional efficiency—whereas others put forward compelling arguments accompanied by a host of conditions."

We chose the Colissimo solution nearly 20 years ago, and we have no plans to switch.