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Make sure your parcels reach their destination

BEST PRACTICES FOR OPTIMISING YOUR SHIPMENTS


To ensure that your parcels arrive in the best possible conditions, it is necessary to take the greatest care with the packaging and label, and to apply precise technical standards for both operations.


DIMENSION AND WEIGHT RULES

Check that your parcel complies with the required standards for each offer and delivery option:



Tableau
  HOME
DELIVERY
DELIVERY
TO PICKUP POINTS
RETURN
DELIVERY
OPTION
without a signature,
with signature
at the
Post Office
in relays consignment International
and Overseas
Not allowed (alternative characteristics - as soon as only one characteristic is fulfilled)
WEIGHT > 30 kg > 20 kg > 30 kg
DIMENSIONS L+l+h > 200 cm
and/or L > 200 cm*
L+l+h > 130 cm
and/or L ≤ 60 cm
L+l+h > 200 cm
and/or L > 200 cm*
Admitted non-mechanisable (NM) (cumulative characteristics)
MAX WEIGHT ≤ 30 kg* ≤ 20 kg ≤ 30 kg
DIMENSIONS 150 ≤ L+l+h ≤ 200 cm*
and/or 100 < L ≤ 200 cm
L+l+h ≤ 150 cm
and L ≤ 100 cm
NI 150 < L+l+h ≤ 200 cm*
and/or 100 < L ≤ 200 cm
Admitted mechanisable (cumulative characteristics)
MAX WEIGHT ≤ 30 kg* ≤ 20 kg ≤ 30 kg
MINIMUM DIMENSIONS 16 cm (Length)
x 11 cm (width)
x 1 cm (height)
21 cm (Length)
x 16 cm (width)
x 1 cm (height)
MAXIMUM DIMENSIONS L+l+h ≤ 150 cm
and/or L ≤ 100 cm
L+l+h ≤ 130 cm
and/or L ≤ 60 cm
L+l+h ≤ 150 cm
and/or L ≤ 100 cm
*Varies according to country
 


So that your parcel is machinable, it must comply with the following conditions:
Be stableso that it does not tip over; don't hesitate to wedge, stuff and evenly distribute the contents of your parcel.
  Opt for regular shapes i.e. make sure you have at least once horizontal surface onto which you can affix the shipping label.
  Opt for compact parcels with wedged content to ensure your parcel is more resistant.
  Prepare your parcel using packing solutions that do not stick out i.e. string, handles, flaps, etc.
  Use wrapping that is sufficiently resistant and adapted to the content: avoid overly irregular shapes and materials that affect the legibility of the label such as plastic, cellophane, etc., which are too reflective.
  When sending tubes, use machinable tubes (triangular or square tubes that ensure parcel stability). Traditional non-machinable tubes are always subject to additional charges. For more information, please read our General Terms & Conditions of Sale.
 
What not to do
  • Exceed the maximum weight of 30 kg.
  • Wrap the parcel in paper - even partially.
  • Group parcels using straps, string, etc.
  • Give us unwrapped goods: they will not be accepted.
  • Use overly loose straps and string.


LABELS

So that your parcel reaches it destination, it must have a label that can be read by La Poste machines.
Please comply with the minimum dimensions: : L = 16cm ; l = 11cm
  Check legibility:
  • Check the quality of the printing of your label and in particular the barcode.
  • All information on the label and in particular the barcode must be completely legible.
  • Print your label without white lines, deletions and lateral offset.
  • Use non-porous paper.
Make sure the label is really flat.
  • Choose the largest surface of the parcel and affix your label on one side only.
  • Make sure you only affix one label to each parcel.
  • If you are sending a tube, make sure you affix the label widthways rather than lengthways.
What not to do
  • Fold the label and affix it so that it overlaps an edge or place it above/below wrapping materials or adhesive tape.
  • Use the label as an adhesive (e.g. tape).
  • Under no circumstance should the wrapping conceal any of the label information, even partially.


PROHIBITED HAZARDOUS GOODS

There are 9 categories of forbidden hazardous goods:

Before sending your parcels, La Poste will check that its content is authorised.

 
 Explosives
(e.g. fireworks, flairs, ammunition, gunpowder, illuminating devices, distress signals, etc.)
Compressed gas
(e.g. lighter fuel, diving tanks, camping gas, butane, aerosols, fire extinguishers, etc.)
Flammable liquids
(e.g. oil, oil paint, glue, perfume containing alcohol, alcoholic beverages containing more than 24% of alcohol by volume, etc.)
Flammable solids
(e.g. matches, coal, charcoal, fuel paste, etc.)
Combustion accelerators
(e.g. chemical products generating oxygen, peroxide, bleaching agents, etc.)
Toxic and contaminating products
(e.g. pesticides, agricultural chemical products, mercury, bacteria, viruses, etc.)
Radioactive substances
Corrosive substances
(electrolyte batteries, mercury, hydrochloric acid, etc.)
Miscellaneous hazardous substances
(e.g. magnetic goods, motors, dry ice, lithium batteries, etc.)

For more information please get in touch with your sales contact.
 

Notification kinked to « hoverboards » :
US and Japanese postal operators won't accept hoverboad parcel, which contain lithium battery.

Notification relating to the transport of weapons:
Given the current context, Colissimo is subject to recent unilateral decisions by airlines that refuse to transport ², even dismantled.
This type of product is therefore prohibited on destinations served by air, particularly countries outside the European Union and Overseas.

 

OTHER FORBIDDEN ITEMS

Make sure that your Colissimo parcels do not contain any of the following items:

  • Dirty objects.
  • Animals, dead or alive.
  • Counterfeit items which are prohibited by the law and regulations and notably the labour law.
  • Items that, due to their nature and packaging, are likely to injure La Poste agents and damage other items or La Poste machinery.
  • Funds and objects legally defined as valuables (specifically, precious metals, bearer securities and paper shares).
  • Items whose import or circulation is banned in the country of destination may not be placed in parcels.
  • Parcels containing human ashes and funeral relics.
 
The following are not recommended:
  • Perishable goods
  • Fragile goods
  • Responses to invitations to tender and copies of examinations

 

Colissimo has compiled these rules and recommendations in a practical guide to help you prepare your shipments: