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The Colissimo parcel is delivered to the Pickme Neighbor address chosen by the recipient from among the collection points offered when the order was placed. The recipient will be notified of the arrival of the parcel at the collection point by a summary email and an SMS. If the Pickme Neighbor is unable to accept the parcel, due to a change in its availability, delivery will be made to another Pickme Neighbor close to the one initially selected*. The address of this new collection point will be specified by e-mail. As soon as the parcel is picked up by Colissimo, a tracking number and a 4-digit collection code will be sent to the customer by e-mail or SMS. The Pickme Neighbor is responsible for contacting the recipient to arrange an appointment to receive the parcel, by sms and/or via the Pickme secure messaging system. 

*The parcel will first be rerouted to a new Pickme Neighbor, the one closest to the one initially selected by the recipient, then after two attempts it will be dropped off at a Post Office if necessary.

If you are a private customer, please call 3631 (free service + call charge) Monday to Friday from 8:30am to 7:00pm and Saturday from 8:30am to 1:00pm (excluding public holidays). The Entreprise Colissimo customer service is in charge of tracking parcels, with the support of Pickme if necessary. You can contact the Colissimo Customer Service reserved for companies by telephone on 0 825 878 888 (service €0.20/min + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.

The delivery period is the same as for the Point Retrait Intégral offer: 14 working days (excluding Sundays). 
If, at the end of these 14 days, the Pickme Neighbor has not delivered the parcel to the recipient, it will be returned to you.
If the recipient and the Pickme Neighbor agree that the parcel should be kept beyond the 14 days, the Pickme Neighbor may keep the parcel until the defined date in order to avoid the parcel being returned.

Yes, there are several possible cases:  

• You are in points file: the customer must make a request to the IT support center to answer your technical questions on 0 241 742 088 (free service + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.
• You have chosen a Webservice, Widget or CMS module:

1. Log in to your Colissimo Box account > My account > Manage my services > Delivery
2. A button is available to activate/deactivate Pickme points (this button is set to “Active” by default).
3. A confirmation message will appear if you change the setting to “Inactive” or “Active”. All modifications will be taken into account within 24 hours. 

• If you are a multi-account customer: all accounts must be set individually.
• If you are a logistician: your sales representative is responsible for setting the parameters.
• If you encounter any difficulties, please contact our IT support center.

The Pickme application is compulsory to access the Pickme Neighbor option, but not for recipients.