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Since the beginning of our partnership with Colissimo, we have particularly appreciated the quality of the personal relationships we’ve built with their teams.

“We’ve always found our contacts to be available, attentive, and capable of understanding the specific challenges of our e-commerce business. This support allows us to move forward with confidence and quickly find solutions tailored to our logistics needs. Our end customers are also satisfied with the quality of the deliveries, which are reliable and delivered on time. This satisfaction directly helps build our customers’ trust in our brand and enhances their overall shopping experience.”

"We’ve been working with Colissimo for nearly three years. From the very beginning, they’ve supported us as a true partner at every stage of our growth, gradually increasing their share until they now handle more than 95% of our package volume.

We’ve tried other carriers, but Colissimo is clearly the best and most reliable.

In our events business, where every order is tied to a key date, a delay can ruin the customer experience. Reliability is therefore essential. Another strength of Colissimo is their ability to step up when problems arise: follow-through, thoroughness, and professionalism. Incidents will always happen, but it all depends on how they’re handled. This long-term support means that today, Colissimo is a solid partner—a true backbone for our business—especially since shipping is a major expense."

"We were looking for a reliable and committed delivery partner to ship our tea packages. Colissimo met all our expectations:

✔ Fast deliveries
✔ Convenient tracking for us and our customers
✔ Delivery options tailored to every need
✔ CSR initiatives (electric vehicles, recyclable packaging) that align with our values

We highly recommend this service for its professionalism and commitment to the environment.

"At Besson Chaussures, delivery is a key component of the customer experience and a determining factor in customer satisfaction and loyalty.

In this context, we particularly appreciate the quality of service provided by Colissimo, with reliable deliveries and lead times that are generally met perfectly, even during peak periods when logistics performance is essential.

Beyond operational quality, we value the teams’ responsiveness and their willingness to listen. Colissimo has provided us with personalized support, offering solutions tailored to our business constraints and our omnichannel requirements. This customized approach, combined with a true spirit of partnership, allows us to continuously optimize our customer experience. Finally, we particularly appreciate Colissimo’s environmental commitment, especially regarding the reduction and offsetting of its carbon footprint, which aligns with the values we uphold at Besson Chaussures. Colissimo has thus established itself as a reliable, committed, and responsive partner, contributing fully to the success of our delivery strategy."

"As an online gun shop operating in a highly regulated market, our top priority is to ensure absolute rigor and security at every stage of the purchasing process. Our initial need was twofold: to ensure seamless traceability of our shipments throughout the country, while guaranteeing a smooth, stress-free, and fully satisfying customer experience. We were looking for a trusted partner capable of fully reassuring our customers as soon as they confirm their order, while offering an optimal network of delivery options (to their home, at a pickup point, or in a locker) to precisely accommodate their lifestyles.
With Colissimo, we get:

• Immediate customer reassurance: the Colissimo brand’s long-standing reputation for trust acts as a trigger for purchase when customers are choosing a carrier. Our customers complete their orders with peace of mind.

• A seamless delivery experience: the variety of delivery options provides maximum flexibility for our customers, resulting in a measurable increase in their overall satisfaction.

• Optimized customer relationships: Thanks to clear and accurate tracking, our customers can manage their deliveries completely on their own. This has significantly reduced the number of inquiries to our customer support team.

• Enhanced logistics performance: The high first-attempt delivery success rate secures our goods flow and streamlines our return management costs.

We recommend Colissimo for the consistency of its service quality and the strength of its network, but above all for the excellence of its personalized support.

In this regard, we would like to acknowledge the dedication of Caroline and Isabelle. Their attentiveness and constant availability have enabled us to develop a robust shipping solution, perfectly tailored to meet the needs and regulatory requirements of our market.

For an e-commerce business, shipping should not be a point of failure, but rather an extension of its brand promise. Colissimo succeeds perfectly in this endeavor by transforming logistics into a concrete tool for building customer loyalty, seamlessly integrated into our day-to-day management tools."

"As a company specializing in the online sale of natural health products, we needed a shipping solution that was reliable, transparent, and tailored to both our individual and business customers. We were looking for a partner capable of securing our shipments, improving package tracking, and offering greater flexibility in delivery options. Colissimo’s solutions have allowed us to better structure our logistics operations, offer multiple delivery options to our customers, and improve visibility into package tracking. This contributes to a better customer experience and helps us manage our daily shipments with greater peace of mind.

We recommend Colissimo’s solutions for their reliability, nationwide coverage, ease of use, and the quality of their support.

For a company like ours, which must balance logistical demands, customer satisfaction, and operational control, Colissimo is a solid and reassuring partner."