Summer Operations Newsletter
With the arrival of warmer weather and the first hot days of the year, we're also seeing the inevitable events of this time of year: sales, back-to-school preparations and, above all, the holidays of French and European e-buyers.
Don't worry, all the teams at La Poste Group and Colissimo will be on hand to support your business during this period.
That's what being a useful brand is all about!
Stay Zen, your e-buyers can leave with a clear head.
All their Colissimo parcels will be waiting to be returned to their usual post office.
N’hésitez pas à parler de ce dispositif à vos clients !
From 17 July to 12 August 2023 inclusive, all Colissimo parcels delivered to La Poste's Point Retrait outlets and those that cannot be delivered to the home address will be placed on hold at the local post office the following day and kept for 30 calendar days (instead of the usual 15).
So you can enjoy the summer with peace of mind and continue to place orders on your favourite shopping sites!
Our Customer Service teams will be on hand to provide information, assistance, advice and deal with any complaints, Monday to Friday from 8.30am to 7pm and Saturday from 8.30am to 1pm.
During the holidays, sales and deliveries continue!
At home in their holiday destination
or at one of the 26,000 collection points available - we're where your customers are.
If you haven't already done so, offer Colissimo Point-Retrait on your website. With the largest network of collection points in France, there's bound to be one near them.
And thanks to Flex Services, your customers have a range of services to make receiving their parcel easier.
**Already 1 in 3 parcels delivered within 24 hours to your home in mainland France, depending on the destination.
The Corporate Customer Service and Service Centre teams remain available to support you, as they are throughout the rest of the year.
Would you prefer to write to us?
Open a ticket and follow up your technical requests or use the online form for your other support requests. Accessible from the My Account section, you can submit your requests at any time.
Would you like to continue your discussions in person?
Call our experts, Monday to Friday (excluding public holidays) from 8am to 6pm.
Customer Service
Service centre,
for all your technical issues.
