Colissimo delivery notifications are evolving for a clearer experience

Delivery notifications support your customers at key moments throughout their journey. Colissimo is evolving them to make essential information easier to find and understand. 

A new design, a smoother reading experience and more direct access to useful information: your customers can track their delivery more easily, on both desktop and mobile. 

This evolution is part of our continuous drive to improve the delivery experience and helps extend the quality of your customer relationship right through to the moment your e-shoppers receive their parcel.

Clearer, easier-to-understand delivery notifications


Where is my parcel? When will it be delivered? Do I need to be at home?

To help your e-shoppers quickly find answers to their questions in delivery notifications, while reducing inbound calls to your Customer Service teams, the information hierarchy has been reorganised and the different stages of the journey are now easier to visualise. This gives your customers faster access to the information that matters most.

 

What is changing in practical terms?

Delivery notifications are evolving around four key improvements:

 

  • A clearer, cleaner layout, making information easier to read.
  • Visual tracking of the delivery stages, so customers can see at a glance where their parcel is in its journey.
  • A clearer information hierarchy, providing quick access to useful information.
  • Greater prominence for key information, such as the delivery date, whether the recipient needs to be at home or, where applicable, the QR code for secure delivery.

 

This new layout supports your customers throughout the parcel journey, providing clearer information at the right time.

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What about your Personalised notifications?

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Do you use the Personalised notifications option? These notifications are also benefiting from the new layout.

 

The new format makes it easier to integrate your visual assets and brand identity. You can therefore continue to personalise the notifications sent to your e-shoppers while benefiting from this enhanced reading experience.

 

Would you like to make delivery an even more consistent touchpoint with your brand identity?

 

Discover Colissimo Personalised notifications.