COVID-19: News
Updated on July 1st 2022
For more than a year now, we have been going through an unprecedented and complex period that has impacted our daily lives as citizens, professionals and the entire transport and delivery ecosystem.
In view of the improvement in the health situation, the national decontamination process and the lifting of health constraints in our country, we are able to reactivate our services.
General information applicable to all our service offers
Collection, drop-off and delivery of parcels:
active
Parcel size and weight:
- Handling of parcels up to 30kg (20kg for the Pick-up Points) : active
i.e. a return to normal conditions.
- Maximum size accepted: active
From 1 July 2021, we will once again deliver parcels over 1 m and still within the 150 cm limit as proposed in our offer.
Tracking:
active
Delivery times and management of claims:
- Response time: disrupted
- Parcels delivered late: active
At a national level :
Compensation in case of delay at a national level, for all your parcels delivered from D+3 (based on 25% of the Colissimo rate) D+4 (based on 75% of the Colissimo rate), to D+5 (based on 100% of the Colissimo rate), to D+6 (based on 125% of the Colissimo rate).
At an international level :
As of 1 January 2022, compensation for late delivery of international shipments will resume for destinations served by road for the Colissimo Domicile International (with and without signature) and Colissimo Point Retrait International offers. This concerns 20 destinations: Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (including specific territories), Slovakia, Slovenia, Spain (including specific territories), Sweden, Switzerland, United Kingdom. This compensation will be possible from the 1st day of delay (based on 25% of the Colissimo rate), to 2 days of delay (based on 75% of the Colissimo rate), to 3 days of delay (based on 100% of the Colissimo rate), to 4 days of delay and more (based on 125% of the Colissimo rate).
Colissimo Domicile
Delivery without signature to a letterbox: active
Parcels that fit into a letterbox can have a maximum size of 32cm x 24cm x 24cm. These do not require any physical contact with the addressee since they are delivered directly to a standard letterbox.
Delivery with contactless signature: active [more informations here]
Optional Ad Valorem insurance: active
Cash on delivery: active
Colissimo Pick-up Points
Delivery with signature: active
In Post Offices: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)
In retail Pick-up points and Pick-up lockers: active
80% of our 14 000 local retail shops and automatic parcel-pick-up lockers are open.
The list of these pick-up points is updated daily on laposte.fr as well as our Pick-up Point Web-Services. If you use a "specific development" solution, please remember to retrieve the file of pick-up points available on a daily basis.
Colissimo Return
Return from a letterbox: active
Return through the post office : active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.).
Return through a retail Pick-up point: active
80% of our 14 000 local retail shops and automatic parcel-pick-up lockers are open.
The list of these drop-off points for return parcels is updated daily on laposte.fr as well as our Pick-up Point Web-Services. If you use a "specific development" solution, please remember to retrieve the file of pick-up points available on a daily basis.
Option :
Optional Ad Valorem insurance: active
Colissimo continues to handle international parcels, including to countries whose borders are closed, with a few exceptions.
French Overseas Territories service offer
Colissimo Domicile
Delivery without signature to a letterbox: disrupted
Delivery with signature: disrupted
- Optional Ad Valorem insurance: active
- Free of taxes and duties: active
Colissimo Eco
active
From April 1st, Colissimo Eco are sent by sea to 5 overseas departments only (Martinique, Guadeloupe, Réunion, Guyana and Mayotte), with indicative D+20 lead times for Guadeloupe, Martinique, D+30 for Reunion to D + 48 for the farthest destination which is Mayotte.
Option :
Free of taxes and duties: active
Colissimo Retour
active
Option :
Optional Ad Valorem insurance: active
International service offer
Currently, airlines are heavily impacted by the sharp decline in the number of passengers resulting in a scarcity of air capacity, so longer delivery times are to be expected.
In addition, due to a lack of transport capacity, our partner Fedex no longer delivers to Australia for DDP packages until further notice. Standard Colissimo delivery via Australia Post (Incoterm Delivered at Place) remains active on this destination.
Colissimo Domicile
active
Option :
Ad Valorem insurance: active
Colissimo Return
active
Option :
Optional Ad Valorem insurance: active
Country-specific information
China :
Given the Covid context in China and the sanitary measures applied as a result, deliveries to the following Chinese provinces are subject to delays: Shanghai, Shandong, Anhui, Henan, Hubei, Hunan, Jiangsu.Suspension of all deliveries to the following destinations :
Cuba, Guinea-Bissau, Mongolia, Myanmar, Syria, Yemen
