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  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Colissimo certifications and labels
    • Our trusted partners
    • Customer satisfaction & NPS
  • Offer and services
    • Get collected
    • Deliver your clients
    • Parcel return offer
    • Options and services
    • Colissimo Flex Services
    • Our contracts
    • Prices
    • French overseas
  • Tools and Solutions
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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560 results for

136 Articles 246 Country 178 FAQ

Articles

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Visuel - Page pilier Retour
A simplified parcel return process means a satisfied customer!
Media
Visuel page offre retour Colissimo
Returning a Parcel in France
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Visuel - Page retour DOM
Colissimo Return - Overseas Territories
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AMERICAN SAMOA
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SAO TOME AND PRINCIPE
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SENEGAL
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FAQ

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  • In the Euro zone, customs clearance starts at €1.  
  • For all shipments to the UK, below £135, it is up to you to take care of the customs clearance with legal entities.
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Not eligible:

  • Shipments to the Isle of Man, Guernsey and Jersey are not eligible
  • Shipments containing items declared as gifts are not eligible
  • Items detained by UK Customs due to import restrictions
  • Items detained by UK Customs due to an unclear customs declaration regarding the contents of the consignment
  • Items with a total value of less than £135 or more than £900. Any items subject to excise duty (for example, cigarettes and alcohol)
  • All items on the list of items whose entry into UPU member countries is prohibited and/or restricted

Contenu

Following a series of incidents during the first half of 2024, the European Commission adopted a series of measures relating to aviation security, amending Regulation C(2015) 8005. These measures apply to battery-powered electrical/electronic devices containing liquids, aerosols, or gels.
Key points: From September 2025, the combined shipment of battery-powered electrical/electronic devices with liquids, aerosols, or gels (LAG) will no longer be permitted in international air mail traffic. The separate shipment of these items will still be permitted. These new guidelines apply to shipments to/from overseas territories and to shipments to/from international destinations.

Reminder:
Existing rules on dangerous goods remain in force.
Sprays, liquids containing more than 24% alcohol, non-installed lithium batteries, and power packs are already excluded from shipment.

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