E-commerce delivery notifications
Personalise your messages and turn every delivery into a loyalty opportunity
You’ve perfected your site, checkout and packaging—and your customer has finally placed an order. But when it comes to delivery, the message they receive is often a standard template. That’s a missed opportunity, because this is one of the few emails your customer will almost certainly open: around 80% average open rate, versus ~20% for typical marketing emails.*
What if your delivery notifications finally spoke in your voice?
With the “Personalised notifications” email option, take back control of this strategic channel and turn a simple logistics message into a powerful brand touchpoint. Add your colours, links and images, reassure customers, and immerse them in your brand right up to the last mile.
Personalised notifications: make every message speak with your brand voice.
Immerse shoppers in your world from order to delivery, turn operational emails into reassuring, on-brand touchpoints.
Easily add content (brand visuals, products, etc.) with clickable links in your notifications to drive qualified visits.
Give your brand greater visibility at every step: your identity follows the journey, so customers recognise you.
Option features
- For parcels with or without signature
- Notification types: in-transit, delivery and returns (excluding rescheduling messages for pick-up points and certain incident-specific notifications)
- Access conditions: Privilège contracts, no minimum parcel volume
Pricing
- Subscription with no commitment: €75/month
- Set-up fee (template creation): €400
The
All recipient services included, at no extra cost. Predicted delivery date, delivery time window, real-time tracking access, QR code for secure delivery, and more.
The
Activate and manage it in your Colissimo Box account. No development required, no go-between
The
Access your performance indicators and track the open rate of your personalized notifications.
How to personalise your e-commerce delivery notifications ?
To switch on personalised notifications and deliver a shopping experience that’s true to your brand, it’s easy ! Just a few steps:
What we need to personalise your e-commerce delivery notifications ?
Head to My account → Configure my services.
*source : european benchmark
e-mail marketing Efficy, 2025
Step 1 — Your visuals
Header image: 640 px wide × 150 px high
Brand colours: up to 3 colours
Additional visuals: up to 6 images with dedicated links
Step 2 — Your links
Tagged URLs to your online shop
Your social media URLs
Step 3 — Your contact details
Email addresses to receive the template for review/approval, plus associated phone numbers
The list of client sub-account numbers to personalise
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