Make it easier for your online shoppers to receive their packages with Flex Services!
When your customers place an order on your website, they choose the delivery method that best suits their lifestyle: home delivery or pickup point.
You ship the goods and... that's where the big unknown comes in! “When will I receive my package?”, “What should I do if I'm not home when it's delivered?”, “How do I collect my package?”... By choosing to have your packages delivered by Colissimo, you automatically provide your customers with additional services that allow them to find out the estimated delivery date, locate and track their package, take action regarding their delivery, or choose a redelivery.
Your customers know where their order is thanks to the package number you have provided them with.
Directly in their customer account on your website, from laposte.fr, or on the LaPoste mobile app, they have access to:
- The location of the package at each stage, from shipment to delivery
- The estimated date of delivery
In the language of their choice (French, English, German, Spanish, Italian, Dutch).
They can even take action on their delivery from these interfaces and reschedule the date or location of their delivery.
No more incoming calls to your customer service teams!
Your online shoppers are proactively notified by email and/or text message when their package is delivered.
By providing us with your customers' contact details, they will receive emails and/or text messages, personalized with your brand, about:
- key stages or incidents during the shipment of the package
- the estimated delivery date
- the delivery driver's time slot (max. 4 hours)
Please note: For international and overseas packages, we inform recipients of any customs procedures and fees that may be applicable.
To maximize delivery on the first presentation, we have solutions!
The delivery driver calls for delivery details.
Finding the right building, getting the door code, getting details... delivering in urban areas can sometimes be like a treasure hunt. When they encounter a problem or need more information, Colissimo delivery drivers now contact recipients to maximize the chances of delivering their order on the first attempt.
If your customers are not home when the mail carrier arrives, they can choose, via tracking or email notifications:
- another delivery day within 6 days (including Saturdays)
- another delivery location starting the next day at 3 p.m. at one of La Poste's pickup points of their choice or even at a Pickme neighbor relay point.
No need to worry, either for you or for them. If they do not express a preference, the delivery person will return a second time the next day. And if there is still no one to receive the package, your customer will be able to collect it within 15 days from their usual post office.
Tips and requirements for offering Flex Services and enhancing the customer experience with your brand
Submitting your parcel details before handing over your parcels:
The information contained in your details and printed on the parcel labels is essential for informing and delivering to your customers in the best possible conditions.
The quality and completeness of your parcel details:
- Parcel number
- Recipient's name (title, surname, first name)
- Full delivery address (street number, street name, additional address details, postal code, city)
- Your customer's email address*
- Your customer's cell phone number*
* In accordance with our terms and conditions of sale, customer data is used solely to ensure that orders are correctly processed and delivered in a secure manner. La Poste - Colissimo does not store this data.
