Retour Online

One single journey, several ways to return.

With the Retour Online technical solution, offer your customers a complete returns journey, adapted to their habits, without having to develop the entire online experience yourself and while benefiting from upcoming developments to our services.

You simply integrate this technical solution into your e-commerce website, and your online customers choose what suits them best to drop off their parcel.

Returns that adapt to each of your customers

Let your customers return their purchases according to their preferences and habits

Secure label-free return: your customer receives a secure QR code and drops off their parcel at a post office or Pickup point, without needing to print their
A network of 14,500 drop-off points, including 8,000 Pickup retail parcel shops, to return their parcel, as close as possible to their everyday habits and while limiting their journeys
Letterbox return: your customer prints their label and chooses the day the postal worker will collect it.

Support and reassure your customers at every stage of their return

Guide your customers to the nearest post offices and Pickup points using an integrated map.
Keep them automatically informed: an email notification confirms each stage according to the drop-off method chosen by the customer (sending of the QR code, or confirmation that the parcel has been collected from their letterbox)
Display your brand: your online customer sees your brand and logo throughout their returns journey and remains within your brand environment.
Reduce calls to your customer service team: your customers complete their return independently by following each stage on the interface.

Manage your returns in France and internationally with the same solution

Manage your Colissimo Retour France and Colissimo Retour International flows
Simplify international returns: your customer identifies the Colissimo postal partner in their country of residence and accesses the available drop-off points.
Register up to 100 return addresses, in France, in the European Union and internationally, for each of your addresses or those of the brands on your marketplace.

Practical features supporting a simpler journey

14,500 drop-off points
in France Post offices and Pickup points geolocated within the journey.

Up to 100 addresses
to adapt the solution to your different return addresses.

Secure QR code
Your customers return their parcel without printing a label.

Notifications at every stage
Your customers receive an email and/or SMS at each key stage of their return.

A solution that evolves
Colissimo developments and innovations available immediately without any action required on your part.

Easily integrate Retour Online into your website

Retour Online is integrated via a simple link while limiting the IT developments required on your side. You then benefit from developments to the Colissimo Retour France and Colissimo Retour International offers without any intervention on the journey.

Activate Retour Online in 3 steps

Activate the service
From your Colissimo Box customer area, under ‘Configure my services’.
Personalise your journey
Add your logo, adapt the form and enter your return addresses.
Integrate the link into your website
Create your secure URL using the technical documentation.

To use this service, log in to your Colissimo Box account and go to the “Set Up Your Services” section.