Send parcels weighing over 30 kg with ease using Colissimo and C Chez vous.
Delivering a sofa, washing machine, elliptical trainer or any other bulky item should not hinder your e-commerce growth. Thanks to the Colissimo x C Chez Vous partnership, you have a turnkey solution for delivering very heavy, bulky parcels that exceed postal dimensions to your customer's home or a pick-up point anywhere in mainland France and five neighbouring European countries.
What are the maximum dimensions for a Colissimo parcel?
At Colissimo, you can entrust us with a wide variety of shipments: from small, lightweight parcels to parcels weighing up to 30 kg and measuring up to 150 cm in length + width + height or 100 cm in length, which can be processed automatically in our industrial network. There is some flexibility for delivering larger parcels, but this is limited to parcels with L ≤ 200 cm and incurs an additional charge as it requires specific manual processing.
Because our postmen and delivery drivers work alone, without assistance for lifting or moving very heavy loads, we felt it was essential to partner with an expert in delivering ‘non-standard’ parcels: C Chez Vous.
How do I send a large parcel weighing over 30 kg?
Thanks to the Colissimo x C Chez Vous partnership, we are going one step further. We enable you to ship these heavy and/or bulky parcels in addition to those you already entrust to us.
- Up to 180 kg per parcel (and even 450 kg per order and more after assessment and personalised quote)
- Up to 4 metres long or 5 metres in length
You benefit from a strong geographical presence:
- 46 branches, 2 national hubs
- Complete coverage in mainland France and Corsica
- Cross-border deliveries to Germany, Belgium, Spain, Luxembourg, and the Netherlands.
Offer your customers home delivery of heavy and/or bulky parcels, designed for their convenience
C Chez Vous allows you to tailor delivery to the nature of the goods. With four service levels, you can facilitate the delivery of your heavy goods with a high level of service:
- C Front: delivery to the doorstep
- C Inside: delivery to the customer's desired room
- C Installed: removal of the old appliance, installation of the new one and collection of packaging and the old product
- C Collected: delivery to a specialised pick-up point
Offer your customers peace of mind and the certainty that their bulky purchases will arrive in the best condition, without any extra effort on their part.
Deliver to your customers at a specific and reliable time slot
Purchasing bulky items often requires your customers to organise themselves and remain available at home for long periods of time. With C Chez Vous, it's different: your customers know in advance exactly when their delivery will arrive, which simplifies their daily lives and improves their shopping experience.
- Automated appointment scheduling as soon as the parcel enters the network, to simplify organisation for the customer. And if the proposed time slot does not suit your customer, they can easily reschedule their delivery on a calendar covering up to three weeks.
- Delivery 6 days a week from 6 a.m. to 10 p.m. on working days, with the option of Sunday delivery in certain areas, for maximum flexibility.
- The delivery slot is narrowed down to 2 hours, 48 hours before the scheduled date (respected in 98% of cases), then reduced to just 1 hour on the morning of delivery for even greater precision.
Real-time tracking and customer notification via mobile app, for total visibility of the delivery route.
These commitments translate into concrete results, with over 99% of deliveries without complaints and an NPS of 88*, proof of quality service and high customer satisfaction.
Offer flexible delivery to pick-up points, even for heavy or large parcels
With C Chez vous, your customer can have their heavy and/or bulky parcel delivered to a pick-up point. This gives them the choice between home delivery and more than 400 specialised pick-up points, including in rural areas. The C Retiré service allows parcels weighing more than 30 kg to be sent to a pick-up point, with:
- Assistance with uploading at 100% of contact points
- Dedicated mobile application for customer relations
- Local network extending to remote areas
Send your heavy and/or bulky parcels responsibly
Just like Colissimo C Chez vous, it incorporates environmental commitments and works to limit CO2 emissions during delivery.
- 100% electric fleet in 11 major cities (Paris, Lyon, Lille, etc.)
- Low-emission vehicles
- CO2 emission reduction policy
How to pack a large parcel before shipping?
All parcels deserve sturdy, well-designed packaging. Whether small or large, a suitable box that is well-padded and properly sealed ensures smooth delivery and customer satisfaction upon arrival.
Here is a reminder of the 5 golden rules for perfect packaging:
- Use a new cardboard box, or a reusable one if it is still in good condition, sturdy and suitable for the size of your shipment to limit unnecessary empty space.
- Inside, reduce residual empty space and keep your products securely in place using your usual cushioning solutions or an eco-friendly alternative such as BlocBox.
- Reinforce the sealing areas with strong adhesive tape for greater resistance.
- Prepare your parcel carefully to limit shocks during transport, and follow the instructions regarding the dimensions and types of goods allowed.
Bulky parcel? With Colissimo x C Chez Vous, it's no longer a challenge.
Offer your customers a reliable, flexible and responsible experience, even beyond standard parcels.
Discover the solution C Chez vous
Contact your sales representative for more information.
*C Chez vous 2025
