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If you change your address without changing your SIRET, please send a signed letter with your references (Colissimo Entreprise account number and/or SIRET) and your new address to the following address:

LA POSTE - COLISSIMO
Service Administration des Ventes
9 rue du colonel Pierre Avia
CP A 309
75757 Paris cedex 15

If your parcel is returned as "undelivered" then Royal Mail will refund the Post Office. However, if the parcel is acknowledged but returned to you, then it is the responsibility of the receiving customer to make arrangements with local customs to resend the parcel.

• In the Euro zone, customs clearance starts at €1.  
• For all shipments to the UK, below £135, it is up to you to take care of the customs clearance with legal entities.

Not eligible:

• Shipments to the Isle of Man, Guernsey and Jersey are not eligible
• Shipments containing items declared as gifts are not eligible
• Items detained by UK Customs due to import restrictions
• Items detained by UK Customs due to an unclear customs declaration regarding the contents of the consignment
• Items with a total value of less than £135 or more than £900. Any items subject to excise duty (for example, cigarettes and alcohol)

• All items on the list of items whose entry into UPU member countries is prohibited and/or restricted

The Custom Notifications option is available if you have a Privilege contract, with no minimum number of packages.

Learn more about the Custom Notifications option