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  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Colissimo certifications and labels
    • Our trusted partners
    • Customer satisfaction & NPS
  • Offer and services
    • Get collected
    • Deliver your clients
    • Parcel return offer
    • Options and services
    • Colissimo Flex Services
    • Our contracts
    • Prices
  • Tools and Solutions
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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FAQ

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NO. Many products are already exempt from customs duties under the EU/UK common external tariff.

Therefore, before claiming a tariff preference under the Agreement, which involves certain formalities and complying with special conditions, you should first check that the product is not exempt from customs duty under the common external tariff.

If your product is already exempt from duties under this system, it is not necessary to request the benefit of a tariff preference.

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The rules of preferential origin allow a good to benefit from a reduction or exemption from customs duties, as part of a preferential relationship concluded with the European Union (EU).

The preferential origin of a good can only be determined within the framework of a preferential relationship concluded with the EU. In this case, the framework is the Trade and Cooperation Agreement with the United Kingdom

For more details on determining the preferential origin on a general level, you can consult the guide published by the DGDDI (French General Directorate for Customs):

https://www.douane.gouv.fr/sites/default/files/2019-01/guide-pour-la-determination-de-l-origine-preferentielle-dans-l-ue-mai-2016.pdf

You can also contact the Economic Action Unit (Pôle d'action économique) of the Regional Customs Directorate in your area.

https://www.douane.gouv.fr/les-cellules-conseil-aux-entreprises

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For parcels with a market value of less than £135:

You must register to obtain a UK VAT number and a GB EORI number and enter this information in the importer/recipient block of the CN23. This information must also be included on your invoice. You will need to collect the UK VAT at the time of the order and pay it to the UK tax authorities via your registration.

You will not be charged a £12 customs clearance fee but will be charged a Brexit surcharge of €4.40 per parcel (not directly related to the customs clearance operation).

For parcels with a market value of more than £135:

There is no need for UK VAT registration or GB EORI registration, as customs duties and taxes are calculated during customs clearance on import and collected by Parcelforce from the recipient.

In addition, Parcelforce will charge the recipient a customs clearance fee of £12 for parcels valued at less than £873.

For parcels with a value of more than £873, Parcelforce will charge the recipient a customs clearance fee of £25. In all cases, the Brexit surcharge of €4.40 per parcel (not directly related to the customs clearance operation) applies.

 

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On the Colissimo Box in the customs-fees calculation tool or on the website of the customs authorities.

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A product return must be associated with an outbound parcel with, a document CN23 including the following, in addition to the return label: The invoice number, the date of the invoice, and the outbound parcel number, since this is used to avoid having to pay taxes when returning the goods.

In the event that the online shopper in the UK has paid taxes upon delivery of the parcel, he/she will have to file a claim to recover the taxes from UK Customs.

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