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Yes, as indicated in the General Terms and Conditions of Sale, if you make a collection request without handing over any parcel to the agent, you will be invoiced a travel fee of €2.50 excl. VAT.

You can change your address or your contact information directly from the Collection area in the "My information" tab.

In this case, there will be no automatic collection on the next working day. You will therefore have to make a new collection request for the following day or drop off your parcels at a post office or courier establishment.

Contact Customer Service on 0825 878 888* from Monday to Friday (excluding public holidays), from 8am to 6pm. *Cost of the call: €0.15 incl. taxes/min from a landline.

Advanced management allows you to give a consolidated view (on the parcel tracking tool) of your various customer accounts to the users of your choice and/or to give your partners the possibility of printing postage labels and tracking your parcels, without giving them access to confidential data such as the invoice. The user thus created is offered, subject to the administrator's choices, the possibility of using the web services and applications on behalf of their partner (administrator).

The creation of a user in advanced management is not mandatory. It is always possible to create a standard user (which will be linked exclusively to the administrator account). Before creating an advanced user you can ask yourself the following questions: - Do you want to give a consolidated view (on the parcel tracking tool) on several accounts to a user or a partner? - Do you want to delegate the use of a web service to a partner? - Do you want a user or a partner to be able to work on several accounts? If the answer to any of these questions is "yes", then you can create an advanced user