You can track your parcels from the Colissimo Box customer area using the Parcel Tracking Tools application.
Your Parcel Tracking Tools application, accessible from the homepage, allows you to track up to 20,000 parcels over a period of 90 days and to contact our online Customer Service with any complaints.
Access to the consumables ordering function is linked to your Colissimo authorization and contract. You can access it via "My Account> My Services> Prepare your parcels" . If you do not have access, please contact your company administrator.
2 cases are possible:
1st case, you've lost your password. To retrieve it, click on "Forgot my password?" at the bottom of the login window.
This will take you to a new page, where you just need to enter your username* and the e-mail address for your Colissimo Entreprise account. Then click on the "Send" button to receive a link by e-mail, enabling you to easily create your new password.
2nd case, you've lost your Colissimo Box login. To retrieve it, please contact our technical support team on 0 241 742 088 (Free service + call charge) - Monday to Friday (excluding public holidays) from 8am to 6pm.
NB* : Your login corresponds to your 6-digit account number, provided to you when you opened your Colissimo Entreprise account in order to access your customer area.
Access to the consumables ordering functionality is linked to your Colissimo authorization and contract. You can access it via "My Account> My Services> Prepare your parcels". If you do not have access, please contact your company administrator.
