If your order preparation time is not fixed, you can specify a different time for each order in the call settings on the delivery method selection page. In this instance, it's the value put as a parameter which will have priority over the Back Office.
The EORI number (Economic Operator Registration and Identification) is a unique EU identification number that must be used by companies exporting internationally. This number must appear on the export customs declaration, which must be completed by La Poste for values greater than or equal to €1,000 (SAD – Single Administrative Document) and regardless of value when the DDP option is selected (all destinations), as well as for DAP shipments to the United States. Logistics providers: the EORI number indicated must be that of the ordering customer (the logistics provider's customer), who is the actual exporter and owner of the goods being shipped.
To obtain your EORI number: https://www.douane.gouv.fr/eori?
A new format for the EORI number of the consignor based on the SIREN number (FR + 9 digits) will become mandatory on January 1, 2026, for importing or exporting goods outside the European Union and to the French overseas departments: to request it, go here.
The EORI number of the consignee is mandatory for imports to overseas territories. More regulatory information here.
Our Service Center is available calling 0241 742 088* from Monday to Friday (excluding public holidays), from 8:00 am to 6:00 pm. Speak " Incident " and then " Expeditor " when you hear the choices available.
*Cost of a local call from a landline telephone.
If you have several sites, you must have several accounts and subscribe to the service for each of the accounts (sites).
The rates are as follows: €2.50 per trip and €1.10 per parcel collected. You can find the general rates for the Colissimo On Demand service offer in your Selfcare.
