The order preparation time corresponds to the time required to hand over the parcel(s) for a given order to Colissimo.
Some rules to follow to correctly calculate your order preparation time:
- Only working days should be taken into account.
A working day is a day during which the order process follows its circuit within your company. Saturdays, Sundays and public holidays are not considered to be working days.
- The day the order is placed is not included in the order preparation time.
For example, if a purchase is made on a Friday on your website and the order is ready to be shipped on Tuesday, the total number of working days to be configured would be "2" (Monday and Tuesday).
