Coliship enables you to edit return labels to respond to requests for the total or partial return of orders from your international e-buyers to metropolitan France. To do this, go to the “Return parcel” menu and enter the address of the recipient of the return package (the initial shipping address of the outbound package or another address in France), the sender of the return package (the address of the e-buyer returning the package) and the characteristics of the return package.
For return parcels from countries subject to customs regulations, a customs declaration must be completed, including information on the contents of the return parcel and on the original parcel sent from France to the international country (number of the original parcel, for example). In this way, you can avoid reimportation costs.
Please note return labels are valid for 60 days.
Return labels are divided into 2 parts: the transport part and the proof of deposit. They are specific and adapted to the country of deposit. They contain information about the parcel, and describe the instructions to be followed for returning the parcel in the language(s) of the country of delivery.
