Expand your network of pick-up points with collaborative neighborhood delivery
Neighbour-to-neighbour delivery: a new solution for e-commerce expectations
Today, your customers are no longer limited to home delivery. They alternate between home delivery and pick-up points, depending on the type of purchase or their habits. For them, the choice of pick-up point is based primarily on proximity and opening hours that suit their daily routine.
To meet these challenges, Colissimo is expanding its network of contact points by partnering with Pickme, a pioneer in neighbour-to-neighbour delivery. This collaborative solution offers your customers an alternative delivery method to traditional pick-up points, with even longer and more flexible opening hours, and promotes sustainable and socially responsible values
What is a Pickme neighbour relay?
Founded in 2019, Pickme is a French start-up that invented the concept of collaborative neighborhood delivery. It relies on its network of 12,000 neighbour-relays (or Keepers), who voluntarily receive parcels for their neighbours. These private relay points are located close to your customers' homes, sometimes in the same building or neighbouring house, but more often than not with a neighbour within a radius of less than 400 metres.
By joining this network, each neighbour-relay receives additional income of a few pence per parcel received and delivered. At the same time, they contribute to smoother, more local and inclusive logistics. Beyond the service provided, this model also helps to strengthen the social fabric by recreating bonds and solidarity within neighbourhoods.
Give your customers peace of mind with a trusted network
Each neighbour relay is verified, parcels are scanned twice and only handed over upon presentation of a unique 4-digit code, sent to the recipient via notification.
With a satisfaction rating of 8.5/10* and a reuse intention rate of over 90%**, Pickme has established itself as the leading collaborative delivery platform.
How does parcel delivery between individuals work?
Pickme, now available for pick-up and redelivery with Colissimo
This collaborative solution appealed to Colissimo, and is now part of the Colissimo Out of Home Delivery offering throughout France. This innovation adds 3,000 additional contact points to the existing network (La Poste points, retailer pick-up points, lockers). You therefore benefit from an expanded and reinforced network, designed to simplify the receipt of parcels for your customers.
How can I have my parcel delivered to a Pickme neighbour relay point?
Your online shoppers enjoy a simple, secure and transparent process for collecting their parcels from a neighbour-relay point.
- At the time of online purchase: choose Pickme from the Colissimo Out of Home Delivery offer.
During the checkout process, online shoppers can select Pickme as their delivery method, just like they would choose a retail pick-up point, a parcel locker or a La Poste point. - In case of absence: delivery modification via Flex Services
If the customer is not present for a home delivery, they can easily reschedule their delivery using Flex Services and opt for Pickme collaborative delivery.
In both cases, the customer selects an available neighbour relay point nearby directly on a map. The parcel is delivered to this neighbour relay point, while the recipient remains the owner and can track its delivery in real time. Once the parcel has been received, the neighbour relay point contacts the recipient via secure messaging and/or text message to arrange a delivery time.
The parcel is only handed over upon presentation of a unique 4-digit code, ensuring simple and completely secure pick-up.
Improve customer satisfaction and increase successful delivery rates
With Pickme, delivery is successful on the first attempt and parcels are collected by recipients within 24 hours in 80%** of cases. Neighbourhood relay points, located in the immediate vicinity of your customers' homes, share their availability slots to facilitate parcel delivery and significantly reduce the risk of failed deliveries. Your parcels do not go back on the delivery route, you reduce the costs associated with return shipments, and your recipients avoid the frustration of a missed delivery.
Offer your customers greater flexibility and comfort
With neighbour-to-neighbour delivery, your customers enjoy unprecedented flexibility. Pickme neighbour-to-neighbour delivery points are available on demand, in the evenings, at weekends, on public holidays and even on Mondays, when some shops are closed. (32%** of parcel collection requests are made after 8pm).
Your customers are no longer subject to the time constraints of traditional pick-up points. They choose the time that suits them best, which streamlines the experience and strengthens their loyalty to your shop.
Benefit from more responsible and collaborative logistics
With Pickme, you can offer your customers responsible delivery thanks to a hyper-local network. Parcels are dropped off and picked up just a few hundred metres from home, which limits motorised travel and reduces CO₂ emissions by up to 35%** compared to traditional delivery methods. (59%** of recipients collect their parcels using soft mobility, on foot, by bicycle or by public transport).
This approach also helps to strengthen social and collaborative ties between citizens. Your customers rediscover a human dimension in the act of receiving parcels, while associating your brand with values of proximity and responsibility.
Delivery to your local neighbour: another advantage for your e-commerce growth
With Colissimo and Pickme, you can enhance your delivery offering with an innovative solution that meets your customers' needs. Neighbour-to-neighbour delivery is more than just a trend; it's an additional opportunity to boost your e-commerce business.
*Pickme Colissimo satisfaction (1st half of 2025)
**2024 Pickme figures
