General Conditions of Use

1. Purpose of the General Terms and Conditions of Use

The Colissimo Box Website is intended for professionals only; it is divided into two distinct parts:

• A public space: Visitor Area;
• A private space: Secure Customer Area.

The purpose of the Visitor Area is to give visitors access to information about La Poste-Colissimo's range of business service offers. It essentially contains editorial content.

Further information about La Poste-Colissimo's range of business service offers is available at the following address: www.laposte.fr/entreprise.

The purpose of these General Terms and Conditions of Use is to set out the terms and conditions for browsing and using the Colissimo Box Website.

The website can be accessed at www.laposte.fr/colissimo-entreprise and will hereinafter be referred to as the "Website".

2. Definitions of terms

In these General Terms and Conditions of Use (GTCU), the terms beginning with a capital letter have the following meaning:

Application(s): Any IT solution and/or technical solution made available to Customers by La Poste-Colissimo in the Secure Customer Area or via official Colissimo modules or via the Customer's own developments. These solutions have generic general terms and conditions of use and technical documentation associated with each application.

Customer(s): Any holder of a La Poste-Colissimo business contract who has a Colissimo business identifier and a password giving him/her access to the Secure Customer Area.

Colissimo Box: The website accessible via the following address: http://www.laposte.fr/colissimo-entreprise and named "Colissimo Box".

General Terms and Conditions of Use and/or GTCU: This document.

Secure Customer Area: The Part of the Website that requires all "Customers" to provide authentication in order to access the different Applications available to them as part of their contract.

Public Space - Discover Colissimo Box: The Part of the Website that any "Visitor" can access on the Website without any prior authentication being required. This area contains editorial content about La Poste-Colissimo's range of business service offers.

Website: The website accessible via the address www.laposte.fr/colissimo-entreprise and named "Colissimo Box", which includes:

• The Public Space - Discover Colissimo Box;
• The Secure Customer Area.

Visitor(s): Any person, whether a Customer or not, acting within the scope of his/her professional activity, who consults the Website without any prior authentication and who browses one or more pages of the Website.

3. Acceptance and modifications of the GTCU

Visitors and/or Customers unreservedly accept these GTCU by ticking the box "I have read and accept the General Terms and Conditions of Use of Colissimo Box" and undertake to comply with them, including if any amendments/modifications are made to these GTCU.

By accessing and using all or part of the Website, and notably by using one of the Applications, Visitors and/or Customers expressly and irrevocably accept the provisions of these General Terms and Conditions of Use. Acceptance of these GTCU is a prerequisite and compulsory.

In the event of any changes, new GTCU shall be drawn up. The amended GTCU shall then apply and shall replace these GTCU, as of the date of entry into force mentioned at the beginning of the GTCU.

4. Conditions of use of the Website

A contact form is available via the home page of the www.laposte.fr/colissimo-entreprise Website. It allows Visitors and/or Customers to contact La Poste-Colissimo for information.

a. Website accessibility

The Website can be consulted by any Visitor and/or Customer who has an Internet access.

La Poste-Colissimo makes the Website available 24 hours a day, 7 days a week, except in the event of:

• force majeure, and/or exceptional circumstances;
• the occurrence of a cause that is external to La Poste-Colissimo;

• La Poste-Colissimo's interruption of access to all or part of the Website in part, notably to one or more Applications, for maintenance reasons and, more generally, for any other reason.

La Poste-Colissimo will inform users of such an interruption by the means of its choice, if need be.

The Applications are available according to the provisions specified in their own technical documentation and in the generic general conditions of use.

Visitors and/or Customers shall be solely responsible for:

• all costs linked to accessing the Website, whether resulting from the cost of hardware, software or Internet access; visitors and/or customers are solely responsible for ensuring their computer equipment and access to the Internet function properly;
• taking all necessary measures to protect their hardware, software, Internet access or data against contamination by potential viruses or, more generally, against any attack on the security of their data.

The IP (Internet Protocol) addresses of the computers and terminals used to access the Secure Customer Area shall be recorded by La Poste-Colissimo's servers and may be transmitted to the Public Prosecutor and/or any judicial police officer or any other authorised body that requests such information.

b. Access to the Secure Customer Area

The usernames and passwords are personal and confidential.

Through their administrator account, Customers can manage access to the Applications in the Secure Customer Area by creating web user accounts. These accounts are managed by the Customer and allow duly authorised persons to have access to the Applications, as defined and authorised by the Customer. Each web user account must have a separate username and password.

The Customer is solely responsible for managing the confidentiality of usernames and passwords. The Customer is solely responsible for transmitting its username and password, as well as those used by the web user accounts, to its staff or to any person the Customer authorises to use the account. All connections to the Secure Customer Area and any data transmissions made using the Customer's username and password - or those used by the user accounts - shall be deemed to have been made by the Customer.

These provisions shall apply even if the username and password are pre-recorded on the computer equipment, or any other connected multimedia device or the Internet browser, thus enabling automatic connection to the Secure Customer Area. Customers undertake to immediately inform La Poste-Colissimo of any unauthorised use, notably resulting from fraud or the usurpation of identity, and any potential security breach that could result from this.

c. Website guarantee

The use of the Website does not come with any guarantee whatsoever from La Poste-Colissimo. La Poste-Colissimo does not grant any express or implicit guarantee concerning the use of the Website by Visitors and/or Customers. Similarly, La Poste-Colissimo does not guarantee that the Website, the Applications, the technical solutions or the content obtained from them will meet the Visitors' and/or Customers' expectations.

Visitor and/or Customers are solely responsible for the use of the information that can be accessed via the Website and/or the Applications.

Except in special cases, La Poste-Colissimo provides the Website and/or the Applications under an obligation of means; moreover, the Website, the Applications and their contents are provided for information purposes.

d. Changes to the Website

La Poste-Colissimo has the right to change all or part of the Public Area of the Website without prior notice or compensation.

Any modification to all or part of the Secure Customer Area, in particular to one or more Applications, shall be made according the conditions governing the contractual relationship between the Customer and La Poste-Colissimo, where applicable.

5. Intellectual property

The content (including texts, drawings, images whether animated or otherwise, illustrations and iconography and, more generally, all components) displayed on the Website and/or the Applications or that makes up the Website and/or the Applications are protected by the intellectual property law and are the sole property of La Poste-Colissimo and/or its partners, if applicable.

Consequently, Visitors and Customers undertake - without the following list being exhaustive - not to upload/download, extract, store, use, reproduce, sell, communicate, represent, distribute and/or adapt the Website and/or the Applications, whether totally or partially, nor any of their contents, whether totally or partially, directly or indirectly, on any medium and in any form whatsoever, without the express authorisation of La Poste-Colissimo and/or its partners, if applicable.

The trademarks and logos that appear on the Website are protected trademarks of La Poste-Colissimo and/or its partners, if applicable. Any reproduction or use of these trademarks is strictly prohibited without the express authorisation of La Poste-Colissimo and/or its partners, if applicable.

No license or other entitlement to use any intellectual property right is granted to Visitors or Customers due to the simple fact that La Poste-Colissimo publishes the contents, brands and logos online on the Website, unless this is in accordance with the contractual provisions binding the Customer to La Poste-Colissimo.

Any violation of these provisions shall expose the Visitor or Customer concerned to the criminal and civil penalties provided for by the applicable legislation.

6. Personal Data

La Poste-Colissimo informs Visitors and Customers that the personal data collected on the Website are those communicated via the online forms used on this Website, in the Colissimo Secure Customer Area and in the Colissimo business contracts.

The compulsory or optional nature of the data is expressly indicated in the various documents.

Visitors and Customers guarantee that the information they provide is accurate, complete and up to date.

Personal data are collected and used for one or more of the following purposes:

• To access the Colissimo Box service.
• To access the Colissimo Box Applications.
• To access the Colissimo Secure Customer Area.
• To target our communication as effectively as possible.
• To inform you about the changes to your account relations and developments to our offers.
• To carry out sales prospecting.
• To generate statistics.

The recipients of these data are the department in charge of producing the Colissimo Box Website as well as our IT service providers.

The data will be stored for the duration of the use of the Colissimo Box services.

The data provided in the Colissimo Secure Customer Area are stored for 5 years after the termination of your contract.

The data collected for the purpose of sales prospecting shall be stored for a period of three years from the end of the commercial relationship or the last contact.

In line with the regulations in force regarding the protection of personal data, Visitors or Customers have the right to access, correct, oppose, limit the processing, transfer (data portability) and delete their personal data under the conditions provided for by the texts.

To exercise these rights, the Visitor or Customer should send a letter to:
La Poste - BP 10245 - 33506 Libourne Cedex, France
or an email to: mesdonneespersonnelles.laposte@laposte.fr

Certain data may be transferred outside the European Union (notably to Morocco) in the following cases:

• As part of the outsourcing of part of La Poste-Colissimo's Customer Service activities.
• For the performance of third-party application maintenance on La Poste-Colissimo's IT applications. These transfers (and access to the data concerned) are governed by the standard contractual clauses of the European Commission, in accordance with the regulations in force.

Within the framework of La Poste's personal data protection policy, you may contact the Data Protection Officer, CP C703, 9 rue du Colonel Pierre Avia, 75015 Paris, France.

If you take issue with the management of your personal data, you may submit a claim to the French Data Protection Authority (CNIL).

La Poste-Colissimo may be obliged to disclose information concerning Visitors or Customers in order to comply with the laws and regulations in force, or to respond to a judicial or administrative request.

Consult La Poste's commitments regarding the protection of its Business Customers' personal data by clicking on the download button. You can also find further details in your contract, available in the "My Account" section.

7. Hypertext links

The Website may contain hypertext links leading to other Internet websites over which La Poste-Colissimo has no control. La Poste-Colissimo declines all responsibility for the content of these websites. Visitors or Customers are solely responsible for their use.

8. Responsibility regarding the Website

a. Responsibility of La Poste-Colissimo

Customers hereby declare that they accept the characteristics and limits of the Internet and all data transmission networks such as the Mobile Internet network. Customers hereby acknowledge that they are aware of the nature of these networks, and particularly their technical performances, which are independent of La Poste, such as the response times required to consult, query or transfer data, the risks of disruption and, more generally, the risks that are inherent to all connections and transmissions on the Internet. Consequently, La Poste-Colissimo cannot be held responsible, in any way whatsoever, in the event of an incident or malfunction related to electronic communication systems or internet access conditions.

La Poste-Colissimo cannot be held responsible for the failure of the Visitor's or Customer's computer equipment or any other connected multimedia device.

Where applicable, the conditions concerning La Poste-Colissimo's responsibility with respect to the Applications are set out in the contractual provisions binding the Customer to La Poste-Colissimo.

Under no circumstances can La Poste-Colissimo be held responsible for any damage whatsoever, and notably any loss of profit, loss of customers, loss of data, or any commercial issue resulting from the use of the Website or the inability to use the Website.

Any interruption in the access to the Website and/or the Applications shall under no circumstances give rise to an entitlement to compensation of any kind whatsoever, notably financial compensation.

b. Visitor and/or Customer Responsibility

Visitors or Customers are solely responsible for:

• their use of the Website and/or the Applications;
• the identity they use and the content of their messages.

Visitors or Customers undertake to guarantee La Poste-Colissimo against any proceedings or any claim that may be filed against it by a third party, due to any non-complaint use of the Website and/or the Applications through the username and password linked to the Customer's account. This guarantee covers any sums of money that La Poste-Colissimo might be required to pay for any reason whatsoever, including legal fees, expert opinions and court costs awarded or ordered.

Visitors and/or Customers guarantee La Poste-Colissimo against any illicit, non-compliant and/or unauthorised use of the information available through this Website.

Where applicable, the conditions concerning the Customer's responsibility with respect to the Applications are set out in the contractual provisions binding the Customer to La Poste-Colissimo.

9. Cancellation - Invalidity

In the event one of the clauses of these General Terms and Conditions of Use should be declared null and void or deemed unstated, all the other clauses shall continue to apply.

The fact that La Poste Colissimo does not demand the application of a clause set out in the General Terms and Conditions of Use, whether permanently or temporarily, may in no way be considered as a waiver of La Poste Colissimo's rights arising from that clause.

10. Limitation period, disputes and governing law

In accordance with the provisions of Articles 2219 et seq. and in particular Article 2254 of the French Civil Code ("Code civil"), claims and/or actions brought on the basis of these GTCU and/or relating to the use of the Website, in whole or in part, and notably the use of an Application, are subject to a limitation period of 12 months from the day on which the holder of a right knew, or should have known, the facts enabling him/her to exercise that right.

These General Terms and Conditions of Use are governed by French law.

An amicable settlement shall be sought in the event of a dispute arising from the interpretation and/or execution of these GTCU and/or relating to the use of the Website, in whole or in part, and notably the use an Application, unless there are legitimate reasons requiring urgent action. If no amicable agreement is reached, the dispute shall be brought before the competent French courts by the first party to take action.