If you are a private customer, please call 3631 (free service + call charge) Monday to Friday from 8:30am to 7:00pm and Saturday from 8:30am to 1:00pm (excluding public holidays). The Entreprise Colissimo customer service is in charge of tracking parcels, with the support of Pickme if necessary. You can contact the Colissimo Customer Service reserved for companies by telephone on 0 825 878 888 (service €0.20/min + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.